Uniphore is the global leader in Conversational Service Automation (CSA), which combines the power of artificial intelligence, automation technology and machine learning. Uniphore is disrupting an outdated customer service model and bridging the gap between humans and machines by focusing on conversations.

Driven by innovation, Uniphore was incubated in 2008 in IIT Madras, the premier research institute in India.  Since then, Uniphore has grown at an exponential rate and today has many of the world’s largest enterprise customers, millions of end-users, and over 260 employees located in the U.S., India, and Singapore.

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U-Assist: Automate after-call work (ACW) summaries and call dispositions with Uniphore U-Assist. Reduce time spent on ACW to under a minute, thus lowering average handle time (AHT). Deliver increased accuracy in call notation and disposition to deliver more granular results on why customers call and how best to handle those calls. Leverage AI and automation to deliver a more conversational experience to customers, thus improving customer satisfaction (CSAT) and net promoter score (NPS).

U-Trust: Frictionless and ongoing agent verification for WFH remote contact centers. U-Trust gives your supervisors managing WFH agents a faster and richer experience, without the organization having to worry about transactional security. U-Trust Agent works by identifying your agents’ unique voice patterns, including behavioral and physiological ones, to automatically authenticate them on an ongoing basis during the agent shift.

DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review, and case management for enterprises, law firms, legal services providers, and governments. The scalable, integrated solution enables legal departments to easily collect, process, and review enterprise data that is relevant or potentially relevant to legal matters. In 2020, 171 law firms in the 2020 Am Law 200 used DISCO in the course of legal work on behalf of their clients. More than 800 enterprises, law firms, legal services providers, and government organizations are DISCO customers.

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Solving NLP, one commit at a time.

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NetBase Essentials: Whether you’re an up-and-coming brand or an upstart agency, NetBase Essentials social media analytics delivers a wealth of insights to drive your strategy, create differentiation, and win business.

NetBase News: Now, with NetBase News powered by Lexis Nexis, it is easy to see what news trends are reflected in social, and vice versa.

NetBase Pro: Get the most accurate understanding of what customers are saying and sharing in real-time. NetBase applies proven AI techniques to analyze 300+ million sources of social conversations and notifies you of sudden changes in mention volume and sentiment.

Solving NLP, one commit at a time.

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Appvance is one singular product. The product offers each of the following for your convenience:

Tasks you can run: All Transformers pipelines available: ASR, feature extraction, text classification, NER, question answering, translation, summarization, text generation, zero-shot classification, conversational AI, table question answering.

Scalability: They built our infrastructure to support real-time consumer use cases and scale automatically as usage grows to support up to 1,000 requests per second.

NLP: With over 10,000 models trained in over 160 languages, Hugging Face offers the largest and most diverse library of state of the art models, and the Inference API makes them all available to you via simple API calls.

Latency: They accelerate their models on CPU and GPU so your apps work faster.

Cogito provides human aware technology to help professionals elevate their performance. Cogito’s contact center AI instantly analyzes hundreds of conversational behaviors to provide live in-call guidance combined with a real-time measure of customer experience. The technology is augmenting the emotional intelligence of thousands of agents in the world’s most successful enterprises – improving sales results, delivering world-class service and enhancing quality of care. Backed by OpenView Ventures, Romulus Capital and Salesforce Ventures, Cogito is headquartered in Boston, MA. At Cogito, employees are united through the common goals of producing innovative technology, driving customer success, and helping people live more productive lives.

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Cogito Dialog is the main product of this company. The product offers each of these features to your convenience:

Augment humans in real-time to drive transformative outcomes: Cogito performs live, in-call voice analysis to augment behavior in real-time to create better human connections at scale with your agents, wherever they work – in your contact center, in a BPO, or remotely.

Online testing has become a more common practice versus the traditional classroom environment. Students are actively enrolling in online classes for secondary and post-secondary schooling. Not only is the tuition lower, but the flexibility of testing time and location is attractive. But are all online proctoring services safe and secure against cheating and personal data theft? ExamRoom.AI sees the need for increased protection without compromising the integrity of the test or the ease of taking the test. An experienced team of developers has created a seamless platform for online proctoring and is continuously working to make our system safe and secure for the test takers and for the integrity of the content provided. With the deployment of ExamRoom.AI’s own algorithms and the creation of a registration and verification process based on the candidate’s biometrics, through FIDO technology (where all personal data is secure, parsed, and is not saved on any of our servers), clients and candidates can test with confidence knowing that their personal information and test content is protected at the highest level.

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Einstein LMS: The world’s most popular learning management system. Start creating your online learning site in minutes!

Edison Assessments: Online assessment tools, professional services, and ready-made content to help organizations and individuals.

Olive builds artificial intelligence and RPA solutions that empower healthcare organizations to improve efficiency and patient care while reducing costly administrative errors.

Olive works with the leading health systems in the country to uncover and solve the most persistent problems facing healthcare today. She’s proud to partner with more than 40 healthcare organizations made up of more than 600 hospitals in over 41 states across the U.S. – including a growing number of health systems with AlphaSites (onsite centers for AI workforce operations.)

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Olive.ai is a singular product. Here are its features:

Eliminate the cycle: Remove the administrative burdens that cost health systems millions in revenue.

Solving NLP, one commit at a time.

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Filed is one singular product. The product offers each of the following for your convenience:

Dynamic Campaign Builder: Effortlessly scale your marketing campaigns. Condense what would take human hours, into minutes and drive spectacular results.

AI-Powered Optimization with Dexter: Meet Dexter, the most powerful AI optimization tool on the market – now solely focused on making your business succeed.

Powerful Reporting Data Visualization: Visually understand your data. Customize 200 report templates with their simple drag and drop interface.

Modern Creative Builder: Quickly and easily craft beautiful, scroll-stopping ads to test against each other – identify your ultimate ad.

Unbabel eliminates language barriers so that businesses can thrive across cultures and geographies. The company’s language operations platform blends advanced artificial intelligence with human editors, for fast, efficient, high-quality translations that get smarter over time. Unbabel integrates seamlessly in any channel, so agents can deliver consistent multilingual support from within their existing workflows. Making it easy for enterprises to grow into new markets and build customer trust in every corner of the world. Based in San Francisco, Calif., Unbabel works with leading customer support teams at brands such as Facebook, Microsoft, Booking.com, and Uber, to communicate effortlessly with customers around the world, no matter what language they speak.

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Unbabel is the main product of this company. Here are its features:

Make your workflows multilingual: Unbabel integrates seamlessly with the customer service platforms you’re already using, acting as an instant, invisible translation layer between agents and customers. So you can offer multilingual support across multiple channels, including chat, email, and FAQs.

Viz.ai, Inc is a leader in applied artificial intelligence in healthcare. Viz.ai’s mission is to fundamentally improve how healthcare is delivered in the world, through intelligent software that promises to reduce time to treatment and improve access to care. The flagship product, Viz LVO, leverages advanced deep learning to communicate time-sensitive information about stroke patients straight to a specialist who can intervene and treat. In February 2018, the U.S. Food and Drug Administration (FDA) granted a De Novo clearance for Viz LVO, the first-ever computer-aided triage and notification platform. In 2020, Viz LVO became the first AI software to receive approval from CMS. Viz.ai is located in San Francisco and Tel Aviv and backed by leading Silicon Valley investors, including Kleiner Perkins, Google Ventures, Green Oaks, CRV and Threshold Ventures.

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Viz CTP: Viz CTP uses advanced imaging technology to automatically analyze CT perfusion images of the brain, produce parametric color maps, and calculate CT perfusion parameters.

Viz ICH: Detect suspected Intracranial hemorrhages

Viz PE: The Viz PE module includes artificial intelligence to automatically detect suspected PEs on CTA imaging and directly alert the on-call PERT team about potentially treatable patients across a multi-hospital network.

Viz AD: The Viz AD module includes artificial intelligence to automatically detect suspected aortic dissection on CTA imaging and directly alert the on-call specialist.