Observe.ai Contact Center
As seen on DataEthics4All, Observe.ai uses Contact Center AI to transform customer experiences and improve agent performance by helping top brands analyze 100% of customer interactions and streamline quality assurance workflows.
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A Unique Approach to Contact Center AI
Make your brand more human and enhance every customer experience while enabling smarter, faster business decisions.
Monitor a 30-minute interaction in just a few minutes. Automatically surface the most important interactions to improve, such as compliance gaps, coaching opportunities, and displays of strong customer sentiment.
Spend less time scoring interactions and more time delivering engaging, data-driven feedback to agents. Review and score conversations in one view. Access a tagged and timestamped transcript to get a quick pulse of the interaction.
Show agents how to improve by leaving personalized coaching tips right within the transcript. Boost transparency and morale by using data to help the agents who need it most quickly.
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About the Company.
Solving NLP, one commit at a time.
They’re Observe.AI. They use Contact Center AI to transform customer experiences and improve agent performance by helping top brands analyze 100% of customer interactions and streamline quality assurance workflows. With Observe.AI, businesses transcribe every call with high accuracy and coach agents while gaining full visibility into their customer service operations. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers and their frontline teams.
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Observe.ai is one singular product. The product offers each of the following for your convenience:
Analyze: Leverage AI to surface the most important calls and interactions for review and action.
Evaluate: Complete evaluations 5x faster. Spend more time improving agents in a data-driven way.
Coach: Turn agents into top performers. Identify opportunities to boost agent morale, improve productivity, and level up soft skills.
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Algorithmia MLOps
DataEthics4All presents Algorithmia, a company whose MLOps platform gets your models into production and operating at peak performance, so you get real business results.
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Algorithmia is MLOps
85% of machine learning models never make it to production. Their MLOps platform gets your models into production and operating at peak performance, so you get real business results. Algorithmia Enterprise manages all stages of the production ML lifecycle within existing operational processes—so you can deliver more models, faster while protecting your business.
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About the Company.
They’re building the future of machine learning infrastructure
Their founders
Diego Oppenheimer
Diego Oppenheimer is co-founder and CEO of Algorithmia. Previously, he designed, managed, and shipped some of Microsoft’s most used data analysis products including Excel, Power Pivot, SQL Server, and Power BI. Diego holds a Bachelor’s degree in Information Systems and a Masters degree in Business Intelligence and Data Analytics from Carnegie Mellon University.
Kenny Daniel
Kenny Daniel is co-founder and CTO of Algorithmia, where he brings his combination of industry and academic experience to shape the direction and development of the Algorithmia enterprise MLOps platform. Previously, he worked in the industry building deep learning and image-based recognition systems. Kenny is active in AI/ML communities and is a frequent speaker and contributor to industry groups and MLOps organizations. He holds degrees from Carnegie Mellon University and the University of Southern California, where he studied Artificial Intelligence and Mechanism Design.
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Algorithmia Teams: Your high-performing team doesn’t have time to build or manage its own ML infrastructure—nor should it have to. Algorithmia’s machine learning operations platform manages all stages of the production ML lifecycle within existing operational processes, so you can quickly ramp your ML capabilities without losing focus on what you do best: driving innovation.
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Momentive Insights
DataEthics4All presents Momentive, an agile experience management company built for what's next. They deliver intuitive, people-centric solutions that help industry leaders quickly and confidently make important decisions, take action, and achieve tangible results.
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Momentive Insights – Market research built for what’s next
Propel your research efforts with an AI-powered platform built for speed. Deeply understand your market, elevate your brand, and build winning products with purpose-built insights solutions—tailored to your industry, organization, role, or need.
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About the Company.
Momentive is an agile experience management company built for what’s next.
They deliver intuitive, people-centric solutions that help industry leaders quickly and confidently make important decisions, take action, and achieve tangible results.
Their AI-powered platform is built with a purposeful balance of humanity and technology, weaving together over 20 years of experience with data derived from billions of real questions and responses. Today, they offer enterprise solutions for agile experience management and insights by their three product brands: Momentive, GetFeedback, and SurveyMonkey.
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GetFeedback: A CX platform that moves at the speed of today’s customers. In-the-moment feedback on websites and mobile apps. Seamlessly integrate feedback into your website, web apps, and mobile apps. Capture targeted feedback based on behaviors and demographic profiles. Embed feedback into your mobile app with our easy-to-implement SDK.
SurveyMonkey: Manage feedback data securely Protecting your confidential survey data is our highest priority. With encryption, SSO, SSAE-16 SOC II compliant data centers, and our commitment to HIPAA and GDPR compliance, we keep your data safe. Enrich data with additional insights. Combine survey data with data you already have using integrations and APIs. Connect SurveyMonkey to Salesforce, Marketo, Eloqua, Microsoft Power BI, and over 100 additional integrations.
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C3 AI Suite
As seen on DataEthics4All, C3 AI is an enterprise AI software provider for accelerating digital transformation. The C3 AI Suite provides comprehensive services to build enterprise-scale AI applications more efficiently and cost-effectively than alternative approaches.
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C3 AI Suite – Model-Driven Architecture
The C3 AI Suite uses a unique model-driven architecture to accelerate delivery and reduce the complexities of developing enterprise AI applications. The C3 AI model-driven architecture provides an “abstraction layer,” that allows developers to build enterprise AI applications by using conceptual models of all the elements an application requires, instead of writing lengthy code. This provides significant benefits to the user.
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About the Company.
C3 AI is a leading enterprise AI software provider for accelerating digital transformation. The proven C3 AI Suite provides comprehensive services to build enterprise-scale AI applications more efficiently and cost-effectively than alternative approaches. The C3 AI Suite supports the value chain in any industry with prebuilt, configurable, high-value AI applications for predictive maintenance, fraud detection, sensor network health, supply network optimization, energy management, anti-money laundering, and customer engagement.
Core values:
Innovation
Their ambition is to solve problems that have never been solved before.
Curiosity
They are self-learners, fulfilled by continuous knowledge acquisition to accelerate innovation.
Integrity
They comport themselves with unwavering ethical integrity, respect, and courtesy.
Collective Intelligence
The respect they have for the intelligence and capabilities of one another fosters boundless collaboration.
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C3 AI Anti-Money Laundering: Transform financial crime detection with machine learning
C3 AI Cash Management: Prevent customer attrition by identifying anomalous balance reductions
C3 AI Energy Management: Reduce energy costs and improve building operations
C3 AI AI Fraud Detection: Identify fraudulent actors and safeguard revenues
C3 AI Smart Lending: Use AI for credit origination, approvals, and risk monitoring
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Scale Nucleus
As seen on DataEthics4All, Nucleus is a way to develop ML models, helping us move away from the concept of one dataset and towards a paradigm of collections of scenarios.
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Scale Nucleus – The Mission Control for your data
Nucleus is a new way—the right way—to develop ML models, helping us move away from the concept of one dataset and towards a paradigm of collections of scenarios.
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About the Company.
The age of machine learning is a new phase of computing. Powered by a dynamic research community, computers can now recognize images and audio, translate languages, generate realistic text, and beat humans at games. Machine learning is likely the most significant technological shift happening between 2010 and 2030. Aside from a few innovative products from large tech companies, ML has not yet made a tremendous impact.
To date, Scale has raised $277 million in funding, with its latest funding round being a Series D in 2020. Coming out of YC S16, they have been able to partner with industry leaders to accelerate their AI development. One of the biggest bottlenecks for real-world AI applications is access to labeled data. Their first product is the most developer-friendly data labeling API for AI applications: self-driving cars, mapping, AR/VR, robotics, drones, retail, and more.
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Scale 3D Sensor Fusion: Advanced annotations for LiDAR + RADAR data
Scale Image: Comprehensive annotations for images
Scale Video: Scalable annotations for video data
Scale Text: Sophisticated annotations for text-based data
Scale Document: Secure processing of documents
Scale Mapping: The flexible solution to develop your own maps
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Expert.ai
As seen on DataEthics4All, Expert.ai is a company in artificial intelligence applied to text with more than 20 years of experience in natural language understanding.
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Expert – Insights You Drive. Outcomes You Understand.
Expert.ai empowers organizations to transform data into knowledge and insight through its deep understanding of complex language.
We have been led to believe that machine learning can solve any of our problems — and in some cases, it can. However, just because ML can do something, does not mean it is the ideal method. We see this all too often when it comes to natural language understanding and natural language processing.
While machine learning is capable of supporting selected language-intensive applications, it is limited from delivering optimal results. The common-sense solution to this would be to find a technology that complements the existing AI framework with human knowledge, but far too often, common sense and finesse are tossed aside in favor of other brute force efforts.
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About the Company.
Solving NLP, one commit at a time.
Expert.ai is a leading company in artificial intelligence applied to text with more than 20 years of experience in natural language understanding.
They started from a garage before it became a cliché. Today, they are a global, publicly-traded company (EXAI: IM) committed to innovation and to providing customers and partners with concrete results and tangible business value.
They work with some of the largest organizations and government agencies throughout Europe, the Americas, and the Middle East. Analysts, data scientists, and computational linguists worldwide recognize the value of their patented artificial intelligence technology and its unique hybrid approach to NL, which combines symbolic human-like comprehension and machine learning as the highest performing, most pragmatic way to address even the most complex unstructured information management use cases.
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Expert.ai is one singular product. The product offers each of the following for your convenience:
Understand When an Apple is a Fruit and When it is a Company: The NL API is able to resolve ambiguities in a text by identifying the relationships between concepts and assigning a specific meaning to each word thanks to expert.ai’s proprietary knowledge graph
Understand the Most Important Entities to Extract: Quickly identify the main people, organizations, and places named in an article, as well as related references such as titles, nicknames, and pronouns.
Understand How to Categorize Documents: Without any training, the NL API can categorize an article based on embedded taxonomies including IPTC Media Topics and a geographic taxonomy.
Understand if the Tone is Positive or Negative: Sentiment analysis features evaluate concepts, as well as the relationships between these concepts and other elements in text to identify how positive or negative the overall tone of the content is.
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SparkCognition’s Spark Predict
DataEthics4All presents SparkCognition, a company that builds AI platforms that enable the world’s most creative problem solvers to ignite lasting impact in their organizations and throughout the world.
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SparkPredict – Reimagine industrial maintenance. Optimize asset operations.
The current maintenance paradigm is broken. Scheduled maintenance is costly and inefficient, but failures can be devastating to the bottom line. In large operations, these costs are no longer sustainable.
SparkPredict, SparkCognition’s analytics solution, is revolutionizing maintenance by minimizing downtime and delivering millions of dollars in operating cost savings. SparkPredict is a turnkey solution that analyzes sensor data and uses machine learning to return actionable insights, flagging suboptimal operations and identifying impending failures before they occur.
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About the Company.
Their success in making a lasting global impact lies in an employee demonstrating honesty and following strong moral principles and values at all times.
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DeepArmor®: DeepArmor® is an AI-built cybersecurity solution that improves your security posture with industry-leading zero-day protection against today’s most advanced ransomware, viruses, malware, and more.
Darwin®: Accelerate data science. Solve problems at scale.
DeepNLP™: DeepNLP integrates into existing workflows to enable organizations to better respond to changes in their business and quickly get answers to specific queries or analytics that support decision making.
OrcaTM: Transform market-making activity and investment processes with augmented intelligence.
Ensemble™: A comprehensive, AI-powered asset management platform for clean energy.
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Meltwater Social Media Analytics
As seen on DataEthics4All, Meltwater offers social listening and social media analytics and has consistently been at the forefront of innovation within its industry.
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Meltwater – Earned and Owned Social Media Data
Their platform analyses both earned and owned social media data to give you deep insights that can help you make more informed decisions, across all areas of your business:
Marketing and PR
Product development
Customer service
Supply chain
Employer brand
Investor relations
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About the Company.
Solving NLP, one commit at a time.
Meltwater was founded in Oslo, Norway, in 2001. As the legend goes, the company started with only two men, a coffee machine, and $15,000 in startup capital. Their original address was Shack15, a little office space located in a shipyard in Oslo, where the team cobbled together borrowed hardware to create their first server farm. As the world’s first online media monitoring company, the team worked tirelessly to educate the Norwegian market on the value of tracking, monitoring, and analyzing online news.
Their footprint began to grow in the early 2000s as the company’s operations began expanding throughout Scandinavia, then the United Kingdom, and, eventually, Europe. After focusing their attention on conquering the United States, they set their eyes to Asia-Pacific. By 2008, they had a physical presence—and an impressive customer list—on every continent.
During this time, they became one of the first companies globally to offer social listening and social media analytics, and have consistently been at the forefront of innovation within their industry. Over the past five years, they completed eight acquisitions, earning us international recognition as one of the most prominent acquirers of Artificial Intelligence (AI) and data science companies in the world.
Today, they are proud to have built Meltwater into a global company. They know many companies take a different path to growth, but they aren’t like many companies. They are Meltwater, and they think that’s what makes us unique. They hope you do, too.
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Meltwater is one singular product. The product offers each of the following for your convenience:
Drives quick decision-making: Leverage the power of automation, accelerators, search index, machine learning, and natural language generation to deliver immediately actionable insights
Brings transparency via a closed-feedback loop: Track actions, impact, and feedback to bring transparency to decisions
Natural consumption mediums drive culture of insight-based decision making: Find insights easily through voice and text chat, search, email, document, and portal
Personalized insights based on role and department: Employees can act on personalized, contextual insights to meet their unique goals
Industry-focused Book-of-Knowledge: Discover actionable opportunities with continuously updated data from retail, CPG, and technology
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Vipre EndPoint Protection
As seen on DataEthics4All, VIPRE Security Group has been defending consumers from online security threats since the internet was in its infancy. Today, VIPRE delivers unmatched protection against even the most aggressive online threats.
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Vipre – Comprehensive business security & training made positively easy
VIPRE is a leading provider of Internet security solutions purpose-built to protect businesses, solution providers, and home users from costly and malicious cyber threats. They offer bundled cybersecurity solutions to ensure you are protected.
Endpoint Protection: Powerful endpoint security delivering protection against today’s most sophisticated online threats
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About the Company.
Solving NLP, one commit at a time.
VIPRE Security Group, a part of J2 Global (NASDAQ: JCOM), is an award-winning global cybersecurity, privacy, and data protection company. Highly rated by their customers and partners, they protect millions of consumers and businesses around the world. VIPRE specializes in emulating their namesake by swiftly striking down emerging threats.
With a rich history dating back nearly 30 years, VIPRE Security Group has been defending consumers from online security threats since the internet was in its infancy. Today, VIPRE delivers unmatched protection against even the most aggressive online threats. They use cutting-edge machine learning, real-time behavior monitoring, and one of the world’s largest threat intelligence clouds to protect what matters.
The group operates under various brands, including VIPRE®, StrongVPN®, IPVanish®, SafeSend®, Inspired eLearning®, Livedrive®, SugarSync®, KeepItSafe®, LiveVault®, and OffsiteDataSync®.
Collectively, VIPRE Security Group consists of more than 600 team members located in 11 countries, with customers in nearly every nation worldwide.
Other Products.
Email Protection: Unparalleled protection from advanced email threats delivered from the convenience of a cloud-based architecture
Network Protection: Real-time threat intelligence and the industry’s premier sandbox for next-gen malware analysis
User & Data Protection: Solutions that protect users, their actions, and sensitive business information from costly attacks and data breaches
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X.ai
As seen on DataEthics4All, X.ai is a productivity tool powered by artificial intelligence that lets you schedule meetings effortlessly. X.ai’s scheduling engine empowers you and your team to automate the most tedious parts of scheduling.
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X – Scheduling AI
Share a link to time options or tell x.ai to send them directly to your guests. X.ai protects your time with features that give you as much control as you want, like setting limited meeting hours, maximum meetings per day, and breather time between meetings. You also control things like country-specific holidays, out-of-office time, and how frequently x.ai follows up with guests to get something scheduled.
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