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Product Overview.

Conversational Service Automation

Optimize the entire conversation to improve customer experience and agent productivity with Conversational AI, Natural Language Processing (NLP) and Robotic Process Automation (RPA).

With Uniphore, no matter who you are, where you are in the world, or which language or dialect you speak, the Conversational Service Automation platform delivers the most sophisticated, accurate, personalized and automated customer service on the planet. A natural conversation. No frustration, just true understanding of emotion and intent in real-time, with faster problem resolution.

Conversational Service Automation gives customer service agents improved quality of agent conversation, automating agent tasks, automatic disposition capture and after call work. All with an underlying analytics and security layer. The platform includes Speech Analytics, Virtual Assistant and Voice Biometrics that change the way enterprises engage their consumers, build loyalty and realize efficiencies.

Uniphore Conversational Service Automation has the highest voice accuracy in the industry, the broadest language coverage, best latency and response times, and highest degree of predictability of intent.

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About the Company.

Uniphore is the global leader in Conversational Service Automation (CSA), which combines the power of artificial intelligence, automation technology and machine learning. Uniphore is disrupting an outdated customer service model and bridging the gap between humans and machines by focusing on conversations.

Driven by innovation, Uniphore was incubated in 2008 in IIT Madras, the premier research institute in India.  Since then, Uniphore has grown at an exponential rate and today has many of the world’s largest enterprise customers, millions of end-users, and over 260 employees located in the U.S., India, and Singapore.

Other Products.

U-Assist: Automate after-call work (ACW) summaries and call dispositions with Uniphore U-Assist. Reduce time spent on ACW to under a minute, thus lowering average handle time (AHT). Deliver increased accuracy in call notation and disposition to deliver more granular results on why customers call and how best to handle those calls. Leverage AI and automation to deliver a more conversational experience to customers, thus improving customer satisfaction (CSAT) and net promoter score (NPS).

U-Trust: Frictionless and ongoing agent verification for WFH remote contact centers. U-Trust gives your supervisors managing WFH agents a faster and richer experience, without the organization having to worry about transactional security. U-Trust Agent works by identifying your agents’ unique voice patterns, including behavioral and physiological ones, to automatically authenticate them on an ongoing basis during the agent shift.

Product Screenshots.

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