Uniphore is the global leader in Conversational Service Automation (CSA), which combines the power of artificial intelligence, automation technology and machine learning. Uniphore is disrupting an outdated customer service model and bridging the gap between humans and machines by focusing on conversations.

Driven by innovation, Uniphore was incubated in 2008 in IIT Madras, the premier research institute in India.  Since then, Uniphore has grown at an exponential rate and today has many of the world’s largest enterprise customers, millions of end-users, and over 260 employees located in the U.S., India, and Singapore.

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U-Assist: Automate after-call work (ACW) summaries and call dispositions with Uniphore U-Assist. Reduce time spent on ACW to under a minute, thus lowering average handle time (AHT). Deliver increased accuracy in call notation and disposition to deliver more granular results on why customers call and how best to handle those calls. Leverage AI and automation to deliver a more conversational experience to customers, thus improving customer satisfaction (CSAT) and net promoter score (NPS).

U-Trust: Frictionless and ongoing agent verification for WFH remote contact centers. U-Trust gives your supervisors managing WFH agents a faster and richer experience, without the organization having to worry about transactional security. U-Trust Agent works by identifying your agents’ unique voice patterns, including behavioral and physiological ones, to automatically authenticate them on an ongoing basis during the agent shift.