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Google Cloud Speech-to-Text: Accurately convert speech into text using an API powered by Google’s AI technologies. Customize speech recognition to transcribe domain-specific terms and rare words by providing hints and boost your transcription accuracy of specific words or phrases. Automatically convert spoken numbers into addresses, years, currencies, and more using classes.

Google Cloud Virtual Agents: Dialogflow CX allows enterprise customers to create advanced Virtual Agents in minutes that seamlessly switch between topics, handle supplemental questions, and operate across multiple channels 24/7 to minimize live agent interventions. Intuitive drag & drop visual flow builder makes it easy to build and maintain sophisticated conversations. Join over 1.5 million developers using Dialogflow.

Google Cloud Agent Assist: Empowers human agents with continuous support during their calls and chats by identifying intent and providing real-time, step-by-step assistance.

Google Cloud Natural Language: Derive insights from unstructured text using Google machine learning. Train your own high-quality machine learning custom models to classify, extract, and detect sentiment with minimum effort and machine learning expertise using Vertex AI for natural language, powered by AutoML. You can use the AutoML UI to upload your training data and test your custom model without a single line of code.

Google Cloud Dialogflow CX: Lifelike conversational AI with state-of-the-art virtual agents. Available in two editions: Dialogflow CX (advanced), Dialogflow ES (standard). Reduce development time with interactive flow visualizations that allow builders to quickly see, understand, edit, and share their work. It also allows for easy collaboration across teams.