Observe.ai Contact Center
A Unique Approach to Contact Center AI
Make your brand more human and enhance every customer experience while enabling smarter, faster business decisions.
Monitor a 30-minute interaction in just a few minutes. Automatically surface the most important interactions to improve, such as compliance gaps, coaching opportunities, and displays of strong customer sentiment.
Spend less time scoring interactions and more time delivering engaging, data-driven feedback to agents. Review and score conversations in one view. Access a tagged and timestamped transcript to get a quick pulse of the interaction.
Show agents how to improve by leaving personalized coaching tips right within the transcript. Boost transparency and morale by using data to help the agents who need it most quickly.