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Product Overview.

A Unique Approach to Contact Center AI

Make your brand more human and enhance every customer experience while enabling smarter, faster business decisions.

Monitor a 30-minute interaction in just a few minutes. Automatically surface the most important interactions to improve, such as compliance gaps, coaching opportunities, and displays of strong customer sentiment.

Spend less time scoring interactions and more time delivering engaging, data-driven feedback to agents. Review and score conversations in one view. Access a tagged and timestamped transcript to get a quick pulse of the interaction.

Show agents how to improve by leaving personalized coaching tips right within the transcript. Boost transparency and morale by using data to help the agents who need it most quickly.

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About the Company.

Solving NLP, one commit at a time.

They’re Observe.AI. They use Contact Center AI to transform customer experiences and improve agent performance by helping top brands analyze 100% of customer interactions and streamline quality assurance workflows. With Observe.AI, businesses transcribe every call with high accuracy and coach agents while gaining full visibility into their customer service operations. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers and their frontline teams.

Other Products. is one singular product. The product offers each of the following for your convenience:

Analyze: Leverage AI to surface the most important calls and interactions for review and action.

Evaluate: Complete evaluations 5x faster. Spend more time improving agents in a data-driven way.

Coach: Turn agents into top performers. Identify opportunities to boost agent morale, improve productivity, and level up soft skills.

Product Screenshots.

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